My Proxima is not a mobile application that you download from a store. It is a web portal accessible from a browser, developed by the publisher of the Proxima software (Tutelle Au Quotidien), and intended for families and judicial representatives for the protection of adults (MJPM). The confusion between “download” and “web access” remains common, exposing users to concrete risks of phishing or fake sites.
Separate bank account and traceability: what decree 2024-659 changes for My Proxima
Since January 1, 2025, decree no. 2024-659 requires that a separate bank account be associated with each protection measure, whether guardianship or curatorship. This obligation aims to enhance the accounting traceability of operations carried out for the protected adult, even when the assets are modest.
My Proxima allows this dedicated account to be linked to the adult’s file and to record transactions. However, the portal does not automatically verify that the account has been properly opened or that it meets the conditions set by the guardianship judge. This responsibility falls to the judicial representative.
For families accessing the online space, this means that the statements displayed in My Proxima must now correspond to a unique and identifiable account. If the visible bank transactions mix several accounts without clear distinction, it is advisable to inform the representative or the clerk. Before logging in, it remains prudent to download My Proxima securely by ensuring that the browser address points to monproxima.fr.
Access to My Proxima: role of the representative and obtaining credentials
Access to the My Proxima portal is entirely dependent on the representative or the guardianship service managing the protection measure. They are the ones who open the digital file and provide the login credentials. No self-registration is possible.
Procedure to obtain credentials
The MJPM or the guardianship service creates access on the portal, then sends a username and a temporary password by mail or secure email. The relative or protected person then connects via monproxima.fr and changes this password upon first login.
Several situations regularly block this step:
- The representative has not yet activated the portal for the relevant measure, which often happens at the beginning of a mandate or during a transfer between guardianship services.
- The email address provided to the representative is incorrect or outdated, preventing the receipt of the activation link.
- The assisting relative is not listed among the individuals authorized by the guardianship judge, limiting their access to consultative functions only, or even prohibiting any connection.
If the representative refuses or delays opening access, the process goes through the guardianship judge of the competent judicial court. A written request is sufficient to remind them of the obligation of transparency in account management.
Securing the connection on a shared device or in a nursing home
My Proxima works from any recent web browser (Chrome, Firefox, Safari). This broad compatibility poses a concrete problem: in nursing homes or at home, the device used is often shared among several residents or family members.
Precautions on a shared workstation
The first rule is to never save the password in the browser. On a shared computer in an establishment, stored credentials are accessible to anyone who opens the same browser. Private browsing mode remains the most reliable solution to prevent the session from remaining open after use.
On a tablet shared with a family caregiver, creating a shortcut to monproxima.fr on the home screen simplifies login without going through a search engine, reducing the risk of clicking on a fake site. Be careful to enter the address manually the first time rather than following a link received via unsolicited email or SMS.
Phishing risks related to the name “Proxima”
Phishing attempts exploit the notoriety of the name Proxima to redirect to fraudulent login pages. The legitimate URL remains exclusively monproxima.fr, without variation (proxima-tutelle-connexion.com, mon-proxima-acces.fr, etc.).
An email asking to “update your My Proxima credentials” with a clickable link is the most common scenario. The official portal never sends this type of unsolicited request. In case of doubt, contact the representative directly by phone.
Control of management accounts and preparation via My Proxima
Decree 2024-659 has also reorganized the control of management accounts submitted by representatives to the guardianship judge. My Proxima centralizes the documents necessary for this control: bank statements, proof of expenses, inventory of assets.
For authorized families, regularly consulting the My Proxima space allows them to spot inconsistencies before transmission to the registry. An unidentified bank transaction, a missing invoice, or an abnormally low balance are signals to report to the representative without waiting for the annual deadline of the management account.
My Proxima does not replace the judge’s control, but it offers documentary access that facilitates the vigilance of relatives. The portal also does not generate an automatic report: the representative remains responsible for formatting the management account submitted to the court.
The My Proxima portal remains a consultation and monitoring tool, not an autonomous management software. Its value directly depends on the rigor with which the representative updates the file. Checking the site address, not storing credentials on a shared device, and maintaining dialogue with the MJPM are the three reflexes that truly secure access to the information of the protected person.
